Contact us

 

RETURN POLICY

Return Policy: Item must be clean and unused condition and contact made for return within 14 days, item returned to Hidden Pawtential within 30 days of original purchase date. Return shipping not provided. Please contact info@hiddenpawtential.com

PLEASE NOTE: THESE ITEMS ARE MADE FROM UPCYCLED MATERIALS AND SHOW SOME WEAR (ANTIQUE SUITCASES) AND SOME USE (UPCYCLED FLOOR MATS INTO SNUFFLE MATS) RETURNS FOR THESE REASONS WILL NOT BE ACCEPTED.

PRIVACY POLICY

What is the personal information that we collect?

Personal information allows Hidden Pawtential to identify you as an individual customer, allowing us to contact you, or provide services for you. This may include your name, e-mail address, billing address, shipping address, phone number, pets, or credit card information.

How we collect your personal information?

Information that you provide Hidden Pawtential does not require your personal information for you to browse and search our site. However, there are circumstances in which we will require personal information. This may include making a purchase or placing an order online or in store, registering, or signing up for newsletters.

 Information automatically collected – Whenever you visit our website, we automatically record information about the different pages that you searched, what time you searched, and the duration of your visit to our site. This does not include personal information, rather we evaluate customer use of the site in general; identifying trends, improving usability, and serving you better.

 COOKIES

Hiddenpawtential.com and it’s associated Squaresite uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with Hidden Pawtential site or services, a cookie helps Hidden Pawtential to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Hidden Pawtential website, the information you previously provided can be retrieved, so you can easily use the Hidden Pawtential features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or websites you visit. Hidden Pawtential keeps track of the websites and pages you visit within Hidden Pawtential, in order to determine what Hidden Pawtential services are the most popular. This data is used to deliver customized content and advertising within Hidden Pawtential to customers whose behavior indicates that they are interested in a particular subject area.

 

Why do we collect personal information?

Hidden Pawtential collects personal information in an effort to personalize your shopping experience, to provide you with exceptional customer service, and to administer business. Your personal information allows us to communicate effectively about promotions, special offers, events, and other news that may be of interest to you.


How we use your personal information?

Hidden Pawtential uses your personal information to provide you with exceptional customer service on the site, in the store, and to administer business. We use your personal information to:

Communicate with you about sales, events, promotions, or new products that may be of interest to you;

Manage our business;

Hidden Pawtential DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES. We may provide information to third party service providers, or agents that work on our behalf. These parties do not have the right to use your personal information in any way that is not authorized by Hidden Pawtential. They are contractually obligated to protect and use your information only as necessary to assist Hidden Pawtential (ie. parcel delivery, payment serves, etc).

 

How do we respect your personal information?

Hidden Pawtential takes necessary steps to protect your information against unauthorized access using Secure Sockets Layer (SSL) technology to protect your online order information. We respect your personal information, and we will take necessary measures to ensure your privacy.

 

Hidden Pawtential also recognizes and respects customers who do not wish to receive any promotional material, newsletters, current events, etc. If you wish to opt out of any programs, please email info@hiddenpawtential.com with "Opt-out" as your subject heading.

 

What is SSL Technology?

Hidden Pawtential uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

TERMS AND CONDITIONS

Downloads & Content

Hiddenpawtential.com has provided information for the benefit of users who own pets, or users seeking information regarding pets. The User has the right to download, print, and discuss the content displayed on our website, however, it is strictly prohibited for the User to copy, distribute, or use the content for commercial use.

 

ONLINE SHOPPING

All prices listed on Hiddenpawtential.com are in Canadian dollars. Hidden Pawtential reserves the rights to set and change prices based on our competitive strategies. It is possible that a price may be changed between the time period that you placed an item in your shopping cart and the time that the purchase was actually made. Under this extremely rare circumstance, the User will pay the price that the product has been adjusted to at the time of the actual purchase. If the User feels as though there was a mistake in the price, they may send a descriptive email to info@hiddenpawtential.com.

All sales from the Hiddenpawtential.com website will be distributed ONLY WITHIN CANADA, and all transactions will be made in Canadian Dollars.

Hidden Pawtential reserves the right to refuse any sale of products or pets to any customer without giving reason.

Please note that variations may occur in the coloration or appearance of products on your monitor. If this creates an issue for you and you wish to return a product, please reference "Returns & Exchanges".

PURCHASING METHODS

Hidden Pawtential accepts the following payment methods online: MasterCard, Visa, and PayPal. Hidden Pawtential will charge your credit card at the time of purchase. If questions or issues arise with payment methods, call our toll free number. In the case of PayPal use, the customer's PayPal account will be charged at the time of purchase.

SALES TAX

Hidden Pawtential sells to all provinces and territories within Canada. This site will collect and remit sales tax as required by law.

COUPONS

Coupons may not be combined with any other sales or promotional offers. Limit of one coupon per transaction. Coupons may not be redeemed for cash, refund, or credit.

RISK OF LOSS

Hiddenpawtential.com will insure all products when Hiddenpawtential.com is the shipper. However, Hiddenpawtential.com will not assume responsibility for product lost or damages in the situation where the User ships a product. Hidden Pawtential assures that it is standard procedure to perform a quality inspection check before items are packed and delivered to the carrier.

CHILD USERS

The safety of children is very important to Hidden Pawtential. This site is marketed and intended for users over the age of 13. Hiddenpawtential.com will not knowingly collect information or sell products (online) to children under the age of 13. With that said, Hidden Pawtential is unable to prohibit the use of users under the age of 13, and we depend on parents and guardians to monitor which materials are appropriate for children under 13. Similarly, Hiddenpawtential.com markets its products to users with credit cards (or 18 and over). Hidden Pawtential is unable to determine the age of the purchaser, and we depend on parents and guardians to protect their credit card information. Hiddenpawtential.com will not knowingly sell products to users under the age of 18.

DISCLAIMER OF WARRANTIES

The User agrees that the use of this site is at their sole risk. This site is provided on an "as is" and "as available" basis. Hidden Pawtential, as well as its third-party agents, cannot and do not warrant that your use of this site will be uninterrupted, or error-free. You acknowledge that the information on this page may contain inaccuracies or errors. We expressly exclude liability for any such inaccuracies or errors to the fullest extent possible by law. Neither Hidden Pawtential nor its third parties have any responsibility for your action or inaction in connection with this site or any damage to your computer or data or any other damage you may incur while using this site. Hidden Pawtential and its third parties disclaim all warranties, whether expressed or implied, including fitness for a particular purpose. Nothing that an employee says or writes will create a warranty, except where law prohibits the limitation of specific warranties.

LIMITATION OF LIABILITY

Under no circumstances will Hidden Pawtential or its third parties be liable for any damages that result from your use or inability to use this site. Hidden Pawtential assumes no responsibility for any error, oversight, interruption, deletion, defect, delay in operation or transmission, communication line failure, theft or destruction or unauthorized access to, or alteration of any User communication. Under no circumstance shall Hidden Pawtential be liable for any damages that result from the use or inability to use the Hiddenpawtential.com site, including but not limited to reliance by a User on any information obtained from the Hidden Pawtential website or that result from mistakes, defects, omissions, deletion of files or e-mail, interruptions, errors, viruses, delays in transmission or operation, or any failure of performance.

Hidden Pawtential offers free advice, care sheets, product information, and other resources for the convenience of our customers, and for educational uses. This information is not a replacement for veterinary care, and Hidden Pawtential does not claim to give professional advice. This information should not be used for diagnosing or treating a pet. If your pets are experiencing health issues, or injuries, you should consult a licensed veterinarian. Hidden Pawtential assumes no responsibility for action taken based on information given from Hiddenpawtential.com. Regardless of the event, Hidden Pawtential will not under any circumstances be liable for any amount.

APPLICABLE LAWS AND LIABILITY

The Hidden Pawtential is controlled in Edmonton, Alberta, Canada. The laws of the province of Alberta will govern the Terms of Use, without giving effect to any principles of conflicts of laws.

Each User agrees to submit to the laws of the courts located within Edmonton (and county), Alberta, and waives any objection to the laying of venue of any litigation in said courts.

MODIFICATION

Hidden Pawtential reserves the right to make any changes to the Hiddenpawtential.com site, posted policies, and the Terms of Use at any time without notice or liability

FAQ

Q: What sized dog are the beds for?

A: Up to a 15 lb dog would be perfect. Most of the beds are small sized, for toy breeds or small dogs up to Scottish terrier and westie sized. Some of the larger beds may fit a Sheltie or a Corgi.

Q: How do you ensure the luggage beds don’t close on my dog inside?

A: The hinges are locked open by hand when you open the unit and must be closed by hand before packing up for transport or closing it.

 

Q: What are the shipping options?

A: Canada post

 

Contact Information. info@hiddenpawtential.com, 403-973-5461

Payment Methods. Credit Cards accepted/logos

MasterCard, Visa, and PayPal.

© Copyright Hidden Pawtential